Refund & Return Policy

Last updated: September 2026

1. Return Window

We offer a 30-day return window for most items. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. The 30-day period begins on the date you receive your order. Items marked as Final Sale or personalized/custom products cannot be returned unless defective.

2. How to Initiate a Return

To start a return, log into your account and navigate to My Orders, select the order containing the item you wish to return, and click Request Return. Alternatively, contact our customer support at returns@a16a.com with your order number. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

3. Return Shipping

For returns due to our error (defective item, wrong item shipped, or item damaged in transit), we will cover the return shipping costs. For other returns, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 business days. The timing may vary depending on your payment provider. Original shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item for a different size, color, or variant, please follow the return process for the original item and place a new order for the replacement item. This ensures faster processing and availability. We will refund the returned item once received.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund, including shipping costs, at no additional cost to you.

7. Non-Returnable Items

The following items cannot be returned: personalized or custom-made products, digital products and downloads (once delivered), perishable goods, intimate apparel or personal care items (for hygiene reasons), and items marked Final Sale.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe, first check your bank account or contact your credit card company. It may take additional time for the refund to post. If you have done all of this and still have not received your refund, please contact us at support@a16a.com.