Shipping Policy
Last updated: September 2026
1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed before 2:00 PM EST on business days will typically ship the same day. During peak seasons or promotional events, processing may take an additional 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.
2. Shipping Methods & Rates
We offer the following shipping options for orders within the United States:
- Standard Shipping (5-7 business days): Free on orders over $35; $4.99 for orders under $35
- Expedited Shipping (3-5 business days): $9.99 flat rate
- Overnight Shipping (1-2 business days): $24.99 flat rate (order must be placed before 12:00 PM EST)
3. International Shipping
We ship to select international destinations. International shipping rates and delivery times vary by destination and will be calculated at checkout based on your location and order weight. Please note that international orders may be subject to customs duties, taxes, and brokerage fees, which are the responsibility of the recipient. We are not responsible for delays caused by customs processing.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number. You can also track your order by logging into your account and visiting My Orders. Please allow 24-48 hours for tracking information to update after the shipping label is created.
5. Shipping Restrictions
Some items may have shipping restrictions due to regulations or carrier policies. These include aerosols, flammable materials, lithium batteries, and certain liquid products. Such restrictions will be noted on the product page and at checkout. We currently do not ship to PO Boxes or APO/FPO addresses for certain items.
6. Lost or Stolen Packages
If your tracking shows as delivered but you have not received your package, please contact us within 5 business days of the reported delivery date. We will work with the carrier to investigate. For confirmed lost packages, we will offer a replacement or full refund. Packages marked as delivered by the carrier and subsequently stolen are the responsibility of the customer, but we will assist in filing a police report if needed.
7. Incorrect Address
Please ensure your shipping address is correct at checkout. If you notice an error after placing your order, contact us immediately. We can update the address before the order ships at no charge. Once an order has shipped, address changes may result in additional carrier fees, which are the responsibility of the customer.
8. Contact
For shipping inquiries, email us at shipping@a16a.com.