Help Center
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Find answers to common questions about shopping, orders, and account management.
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Getting Started
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How do I create an account?
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Click the Account icon in the top right corner and select Register. Fill in your name, email address, and password, then click Create Account. You will receive a confirmation email to verify your address.
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Do I need an account to place an order?
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No, you can check out as a guest. However, creating an account allows you to track orders and save shipping addresses for faster checkout.
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Orders and Shipping
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How long does shipping take?
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Standard shipping takes 5-7 business days within the US. Expedited (3-5 days) and Overnight (1-2 days) options are available at checkout. International shipping varies by destination. See our Shipping Policy for details.
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How do I track my order?
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Once your order ships, you will receive an email with a tracking link. You can also log into your account and visit My Orders to view tracking information.
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Can I change or cancel my order?
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Orders can be modified or canceled before they enter processing, which is typically within the first 30 minutes of placement. Contact us immediately at support@a16a.com with your order number.
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Returns and Refunds
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What is your return policy?
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We offer a 30-day return window for most unused items in original packaging. Personalized or custom products and items marked Final Sale are non-returnable unless defective. See our Refund and Return Policy for full details.
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How long do refunds take?
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Once we receive and inspect your return (typically 3-5 business days after delivery to our warehouse), refunds are processed within 5-10 business days to your original payment method.
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Payments
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What payment methods do you accept?
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We accept Visa, Mastercard, American Express and Discover. All transactions are secured with SSL encryption and processed through PCI-DSS compliant payment gateways.
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Is my payment information secure?
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Yes. We use industry-standard SSL/TLS encryption and never store your full credit card details on our servers. All payments are processed through PCI-DSS compliant payment gateways.
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Deals and Savings
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How do I get the best price?
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Rollbacks are the site-wide price cuts — the original price is shown struck through on the product card, and every current Rollback is gathered on the Rollbacks page. Free standard shipping is applied automatically to orders over $35, with no coupon code needed. If a coupon code has been issued to you, enter it in the Coupon field on the cart or checkout page and the discount is reflected in the order total.
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Still Need Help?
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Contact our support team at support@a16a.com. We typically respond within 24 hours on business days.
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