We have listened to your feedback and are pleased to announce a significantly simplified returns policy, effective immediately. Our goal is to make the returns process as hassle-free as possible, because we believe that customer satisfaction should not end at the point of purchase.
The key changes to our returns policy include: extended return window — most products can now be returned within 30 days of delivery (up from 14 days previously); free return shipping on all eligible returns, with prepaid return labels generated instantly from your account dashboard; and instant refund initiation — once your return package is scanned by the carrier, your refund process begins immediately, rather than waiting for the item to arrive back at our warehouse.
We have also introduced a new “No-Box-Needed” drop-off option at over 5,000 partner locations nationwide. Simply generate a QR code from your account, bring the item to a participating location, and they will handle the packaging and shipping — no printer, no tape, no hassle. For large items, we now offer scheduled pickup from your home at no additional cost. Our customer support team is available 24/7 to assist with any return-related questions. We are confident that these changes will make your shopping experience on a16a even more worry-free.
