Understanding how shipping works is key to a smooth online shopping experience. This guide covers everything you need to know about shipping options, delivery times, and what to do if something goes wrong.
Free Shipping Explained. A16A offers free standard shipping on all orders over $35. This benefit applies automatically — no coupon code needed. The $35 threshold is based on your cart subtotal before taxes and after discounts. If your order is under $35, you will see a shipping fee calculated based on the weight of your items and your delivery location. The easiest way to get free shipping is to bundle items into a single order.
Domestic vs International Shipping. Domestic orders are shipped from our warehouse and typically arrive within 3 to 7 business days. International shipping times vary by country: most destinations take 5 to 15 business days. Remote locations may take longer. You can see the estimated delivery time for your specific location at checkout before confirming your order.
Tracking Your Package. Every order comes with a tracking number. You will receive an email with the tracking number as soon as your order ships. Enter this number in the Track Order feature on our website to see real-time updates. You can also find tracking information in your account under My Orders. We recommend checking tracking regularly so you know when to expect delivery.
What to Do If Your Package Is Delayed. Sometimes packages are delayed due to weather, customs processing, or carrier issues. If your tracking has not updated for more than 3 days, or if your estimated delivery date has passed, contact customer support with your order number. We will investigate with the carrier and provide updates. In rare cases of lost packages, we will arrange a replacement or refund at no cost to you.
